Network Management Policy for Southern Ohio Communications Services Inc.

 

Introduction:

Southern Ohio Communications Services Inc. (SOCS) is committed to providing reliable, high-speed internet services using both  Fixed Wireless and Fiber to the Home (FTTH) technology. Our goal is to ensure that all users receive a consistent, high-quality internet experience while maintaining the security, integrity, and efficiency of our network.

This Network Management Policy outlines how SOCS manages network traffic, ensures service quality, and complies with regulatory requirements. The policy is designed to offer transparency to our customers, balancing network efficiency with fair use for all subscribers.

1. Scope of the Policy:

This policy applies to all customers of SOCS using fixed wireless and FTTH services. It describes how SOCS manages its network, including bandwidth usage, traffic prioritization, congestion management, and security practices. It also addresses how SOCS complies with net neutrality principles and other relevant regulatory guidelines.

2. Network Traffic Management:

2.1 Congestion Management:

SOCS's network infrastructure is engineered to provide sufficient capacity to meet normal and peak usage demands. However, during periods of network congestion, the following measures may be employed to ensure fair access to all users:

  • Prioritization of Critical Services: Time-sensitive applications, such as VoIP and video conferencing, may receive temporary prioritization over less-sensitive services like file downloads or bulk data transfers.

  • Bandwidth Allocation: Users with consistent heavy usage may experience reduced speeds during peak congestion periods to ensure fair access for other users.

2.2 Data Throttling:

SOCS does not engage in the practice of capping data usage or permanently throttling data speeds based on overall consumption. However, temporary speed adjustments may occur for users consuming disproportionate bandwidth during times of network congestion.

2.3 Traffic Shaping:

SOCS may use traffic shaping to optimize network performance. This technique helps ensure that certain types of traffic (e.g., streaming, browsing) are prioritized to maintain optimal performance for time-sensitive services.

3. Network Security:

3.1 Threat Mitigation:

SOCS is committed to maintaining a secure network environment by implementing industry-standard security measures. These include:

  • Firewalls and Intrusion Detection Systems: To detect and block malicious activities.

  • Encryption: Sensitive customer information is protected through encryption technologies wherever applicable.

  • Regular Audits: Periodic security audits ensure that the network remains protected against vulnerabilities.

3.2 DDoS Protection:

In the event of a Distributed Denial of Service (DDoS) attack, SOCS may implement traffic filtering techniques or temporarily limit the bandwidth of targeted devices to protect the overall network and prevent service disruptions.

4. Network Transparency:

4.1 Real-Time Network Status:

SOCS will provide real-time updates regarding network performance, outages, or maintenance via a dedicated online portal and/or notifications to customers.

4.2 Customer Usage Transparency:

Customers will have access to their bandwidth usage data through their account dashboard, allowing them to monitor usage and receive alerts in case of excessive consumption or unusual activity.

5. Net Neutrality Compliance:

SOCS is committed to open internet principles. We do not block, throttle, or discriminate against lawful internet traffic based on content, application, service, or device. We comply with all applicable federal and state regulations regarding net neutrality.

Exceptions to this include:

  • Lawful Network Management: SOCS may block harmful traffic, such as malware, or limit bandwidth for high-bandwidth activities during congestion periods, as long as these actions are necessary to protect the network and other users.

  • Paid Prioritization: SOCS does not engage in paid prioritization, nor do we offer prioritized service to any application, service, or customer on a for-payment basis.

6. Service Quality:

SOCS strives to offer reliable and high-speed internet services with minimal downtime. To maintain quality:

  • Service Monitoring: Network operations are monitored 24/7 to ensure optimal performance.

  • Proactive Maintenance: SOCS conducts regular system upgrades and maintenance to keep the network running smoothly. Customers will be informed of planned outages in advance.

7. Fair Usage Policy:

To ensure fair access for all customers:

  • Heavy Users: Users who consistently use an unusually large amount of bandwidth relative to the average user may have their speeds adjusted during times of network congestion.

  • Abuse of Service: SOCS reserves the right to restrict or terminate service for users who engage in prohibited activities, including illegal downloads, spamming, or activities that degrade the network experience for other users.

8. Customer Responsibilities:

  • Modem and Router Management: Customers are responsible for the proper management of their modems, routers, and other network equipment to avoid network interference or unauthorized access.

  • Security Measures: SOCS advises customers to implement basic security measures, such as strong passwords and network encryption, to prevent unauthorized use of their connection.

9. Support:

SOCS provides technical support for network-related issues. Customers can reach out to our support team via phone, email  for assistance with connectivity, speed, or other concerns.

10. Policy Updates:

SOCS reserves the right to update this Network Management Policy as needed. Customers will be notified of significant changes through email or other communication channels. The latest version of the policy will always be available on our website.

11. Contact Information:

For any questions or concerns regarding this policy, customers may contact Southern Ohio Communications Services Inc. at:

  • Email: support@socs.cc

  • Phone: 740-947-2409

  • Website: www.socswireless.com

This policy ensures that Southern Ohio Communications Services Inc. provides its customers with the best possible internet experience, while maintaining the performance and integrity of the fixed wireless and FTTH network.